Privacy Policy

Effective Date: 16/4
Last Updated: 16/4
Forgotton Anne ApS ("Throughline Games", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect personal information when you:
Visit our website;

• Play our games, including Forgotlings;

• Interact with us via Epic Games Store or other platforms;

• Contact us for support or inquiries.

1. Company Information
Data Controller:
Forgotton Anne ApS
CVR No.: 37352942
Vestre Teglgade 15
2450 København SV
Denmark
Email: Support@throughlinegames.com

2. Information We Collect
We may collect the following categories of personal data:
a) Information You Provide Directly

• Name

• Email address

• Support inquiries/messages

• Newsletter signup details (if applicable)

b) Information Collected Automatically
When you use our website or games, we may collect:

• IP address

• Device type

• Browser type

• Operating system

• Gameplay analytics

• Crash reports and diagnostics

c) Platform Data from Third Parties
If you access Forgotlings through Epic Games Store, we may receive limited account/platform information from Epic, subject to Epic’s own privacy policies.

3. How We Use Your Information
We process personal data to:

• Provide and operate our games and website;

• Deliver customer support;

• Improve gameplay experience and fix bugs;

• Analyze game performance and technical issues;

• Comply with legal obligations;

• Prevent fraud or misuse.

4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:

• Performance of a contract (providing game/services);

• Legitimate interests (improving products, preventing abuse);

• Consent (where required, e.g. newsletters/cookies);

• Legal obligations.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies for:

• Website functionality;

• Analytics;

• Performance monitoring.

You may control cookies through your browser settings.
If required under EU law, cookie consent banners will be shown.

6. Sharing of Data
We may share personal data with:

• Epic Games and other platform operators;

• Hosting providers;

• Analytics providers;

• Customer support tools;

• Legal authorities where required by law.

We do not sell personal data to third parties.

7. Data Retention
We retain personal data only as long as necessary for:

• Providing services;

• Legal/accounting obligations;

• Resolving disputes;

• Security and fraud prevention.

8. International Transfers
Some service providers may process data outside the EU/EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

9. Your Rights Under GDPR
You have the right to:

• Access your personal data;

• Correct inaccurate data;

• Request deletion;

• Restrict processing;

• Object to processing;

• Request data portability;

• Withdraw consent where applicable.

To exercise your rights, contact: [Insert privacy email]
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

10. Children’s Privacy
Our games and website are not intended to knowingly collect personal data from children under applicable legal age without parental consent.

11. Third-Party Services
Our website or games may link to third-party platforms including:

• Epic Games Store

• Steam

• GOG

• Social media services

Their privacy practices are governed by their own policies.

12. Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, or loss.

13. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with revised effective dates.

14. Contact
For privacy-related questions, contact:
Forgotton Anne ApS
Vestre Teglgade 15
2450 København SV
Denmark
Email: support@throughlinegames.com